Refund policy
REFUND POLICY
Soft Edit Co.
Last updated: [Insert Date]
RETURNS
We accept returns within 14 days of confirmed delivery for orders shipped within the United States.
To be eligible for a return:
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The item must be unused and unworn
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In its original packaging
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In the same condition that you received it
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Free of damage caused after delivery
Proof of purchase is required.
Returns sent without prior approval will not be accepted.
NON-RETURNABLE ITEMS
The following items are final sale and not eligible for return:
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Sale or discounted items
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Gift cards
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Opened or used personal care items
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Items marked “Final Sale”
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.
To process your claim, we require:
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Your order number
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Clear photos of the item
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Photos of packaging and shipping label
Once verified, we will:
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Send a replacement at no additional cost
OR -
Issue a full refund to your original payment method
Claims submitted after 48 hours may not be approved.
REFUNDS
Once your return is received and inspected, we will notify you of approval.
If approved:
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Refunds are issued to the original form of payment
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Please allow 5–10 business days for your bank to process
Original shipping costs are non-refundable.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
We do not reimburse return shipping fees.
We recommend using a trackable shipping method, as we are not responsible for lost return packages.
EXCHANGES
We do not offer direct exchanges.
If you would like a different item, please:
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Return the original item (if eligible)
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Place a new order separately
This ensures faster processing.
ORDER CANCELLATIONS
Orders may be canceled within 2 hours of purchase.
After this time, orders enter processing and cannot be canceled.